HUMAN RESOURCES MANAGEMENT AND ORGANIZATIONAL BEHAVIOUR IN THE HOSPITALITY INDUSTRY
Human resources management has always been very important, but today the significance of well selected, trained and supervised staff is crucial for the profitability of any establishment.
HUMAN RESOURCES MANAGEMENT AND ORGANIZATIONAL BEHAVIOUR IN THE HOSPITALITY INDUSTRY is specifically written for the small operator and designed to fill the needs of managers.
Several interesting case studies help explain complexities of human resources management, and its importance.
Contents: Definition and approach to human resources management, activities of the human resources department, organization of personnel files, human resources planning, demand and supply of human resources, recruitment, affirmative action programs, the selection process, compensation, communication, stress, burnout, discipline, union negotiations, terminations, exit interviews, management defined, theories X and Y, management approaches, leadership and leadership styles, case studies.
Softcover, Cerlox Bound, 129 Pages, ISBN 1-895861-26-8, Published 1993. ($33.00)
Food Service Management, Travel and Tourism, & Culinary Arts
Telephone: (416) 431-2015
Facsimile: (416) 431-2015 (call before transmitting facsimile)