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Knowing Your Product

By Katharine Branham

hile dining out recently with a large party, someone picked a restaurant for dinner that is not frequented by anyone in the group. This way we could all try something different.

     Now at the table, everyone seems to have menu questions and proceeded to ask the server. When this happens, the server is supposed to explain the dishes and how they are prepared along with the specials of the day. That of course was not what happened in this case. A dumbfounded looked appeared on the server’s face as he stumbles around. This was an awkward five minutes. The others at the table tried to explain what they knew of the dishes. I could feel the server’s pain, as he looked around frantic in hopes to grab someone else and ask them to explain the items in question to his table.

     What this says to the customers is we as a restaurant are not professional, nor do we take the time to train our employees on the products we serve.

     The table soon worked out their order and made guesses as to what they may get out of the kitchen. We all had a great time together although a more experienced restaurant is probably what they will go with next time.


 

 

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