COMMENT CARDS
By Katharine Branham - info@katharinebranham.com
Comment cards are on the tables, check out, and often tucked in with your bill. So why don’t you fill them out? Restaurants have these cards printed so you can help them to improve food, quality, and service.
Comment cards are important in giving the proprietor useful feedback about your experience. Sure there are mat idée, managers, and staff leaders that could pass the word on if there were an episode that needed to be addressed. Managers are called to the table for many different reasons. Some are simply told what an enjoyable dinner that is being experienced. On the other hand, there are nights when few things will go right despite any amount of extra care. These nights are not always conveyed to the owners. The only way to be sure to let them know what happens is to fill out the card and mail it or go online to feedback section of the restaurant’s site. Many web sites will have a ‘contact us’ or ‘comments welcomed’ spot for you to click through.
The uses of Comment Cards are not just for when things go wrong. The cards can be used to make requests and recommendations. If there is something that you want that the restaurant does not offer, they may --after reading the cards-- at least give it careful consideration. Who knows how many others might be making the same request?
I have filled them out in hopes that sweet tea may be added to the beverage selection; and sure enough, a few weeks later it was available. You need to keep in mind the request should be reasonable. If you request something like a magic act with your gourmet burger it might get put on the back burner. Be fair in the nature of your recommendations and make your thoughts and ideas known.
Lastly, you may have had the best waitress or waiter and want to provide them with more than a large tip, so write that on the card. ‘Ryan was the best waiter I have ever had here’ or ‘my glass was never empty…Bob was right there, thank you’.
By taking the time to provide valuable feedback about your dining experience, you are helping to make improvements for everyone.
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