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ROOMS DIVISION AND PROPERTY MANAGEMENT
Finally a book that covers all the service departments of a hotel: front office operations, switchboards, reservations, housekeeping and maintenance. The detail provided will help both trainees and seasoned employees function flawlessly. ROOMS DIVISION AND PROPERTY MANAGEMENT covers hotel design and hotel law.
An invaluable book for all who plan to make the hotel business their career, or manage a small or large hotel. All hospitality students will benefit from the contents.
Contents: Definition of hotels, types of lodging properties, classes of hotels, ratings, grading of hotels, structure of the hotel industry, market segmentation, hotel design, flow of traffic through a hotel, reservations, travel agents, front office, concierge, uniformed services, housekeeping, telephone department, garage, safety boxes, keys, guest arrival, advance payments, legal responsibilities of hotels, security and security training, compensation, front office accounting, room statistics, computers in the hotel industry, renovations, human resources management, guest profiles, disabled guests, case studies.
Softcover, Cerlox Bound, 190 Pages, ISBN 1-895861-12-8, Published 1993. ($30.00)
Food Service Management, Travel and Tourism, & Culinary Arts
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